Amber Smith, the 911 dispatcher who had been placed on leave after 16-year-old Kyle Plush became trapped and died in his van last week, will return to work Wednesday. Smith was placed on leave because she could not relay a description of the van to officers looking for Plush.
According to internal review documents, WCPO reported, 911 operators’ computers had trouble around the time of Plush’s call. Smith said she could not hear Plush during that call and that her computer screen froze. Investigators don’t think there was a phone system failure during the call.
Cincinnati Police Chief Eliot Isaac spoke about the investigation at a news conference Thursday, saying, "We intend to do a comprehensive investigation and review of everything that occurred."